Shipping policy

What does this mean for you?

  • Processing times: Generally processing times are within 5-8 business days* and special orders may vary.  Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.

  • We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.

  • You may cancel your order. We have updated our return policy so you can cancel your order if it has not been processed yet. Keep in mind that it's NOT guaranteed, so please contact us immediately. ** Does not include Special orders. customerservice@theflooringadvisor.com

    We appreciate your patience and understanding.
    Thank you so much for your support!

    *Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.

    Shipping
    Orders weighing less than 100 lbs will be delivered through USPS, UPS and local deliveries. 
    Orders more than 100 lbs will be delivered through an LTL Carrier, this type of delivery involves the truck driver to unload inside the driveway at the curb or at the front door. The driver will NOT bring it inside, so please be prepared to move the material to the desire location. The freight company will be contacting you ahead of time to set up a delivery appointment
    The Flooring Advisor is not responsible for delayed deliveries. Unexpected delays from carriers may occur from unpredictable weather, carrier schedules, mechanical problems and lost or damaged packages.

    Shipping & Handling Charges are as follows:

    FREE SHIPPING FOR ALL FLOORING MATERIAL

     

    International Shipping:

    We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from our carrier to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States. For any questions regarding international shipping, please contact us before placing an order at customerservice@theflooringadvisor.com